top of page

Our Services

Refund and Cancellation Policy

Last updated: [8-29-2025]

At 

Billy Lancaster Construction

, we are committed to client satisfaction. Our refund and cancellation policy is designed to be fair and transparent, outlining the procedures and terms regarding project deposits, payments, and cancellations.

1. Deposits and payments

  • Non-refundable deposit: A deposit is required to secure our services and begin the project planning process. This deposit covers initial costs such as project design, permitting, material procurement, and scheduling. This deposit is non-refundable.

  • Progress payments: As per our signed contract, payments are due at specific project milestones. These progress payments are for work already completed and materials purchased. As such, they are non-refundable.

2. Project cancellation

  • Cancellation by client: If you, the client, choose to cancel a project after the contract has been signed and work has begun, you will forfeit any and all payments made up to that point. This is to cover the costs of labor, materials, and time invested in your project.

  • Cancellation by Billy Lancaster Construction: If, for reasons beyond our control (e.g., severe weather, supply chain issues), we cannot complete the project, or if we cancel for other valid reasons, we will refund the portion of your payment that corresponds to the uncompleted work. Our liability will be limited to the amount of the contract.

3. Change orders

  • Any changes to the project scope must be formally documented and approved via a "Change Order." These changes may affect the project cost and timeline. Refunds or credits for change orders will be handled on a case-by-case basis as detailed in the change order agreement.

4. Dissatisfaction with workmanship

  • If you are unsatisfied with our workmanship, you must notify us in writing within [e.g., 10 days] of the issue appearing. We will inspect the work and, if we determine the claim is valid, we will take reasonable steps to correct the problem to your satisfaction. A refund or a partial refund will only be considered if a resolution cannot be reached and will be determined at our discretion based on the circumstances.

5. Governing contract

  • This online policy is a general guide. In the event of any conflict or inconsistency, the terms outlined in your signed construction contract will take precedence

 

© 2035 by Billy Lancaster Construction. Powered and secured by Wix 

 

bottom of page